Home > Courses > Cisco Troubleshooting Cisco Unified Communications (TVOICE)
|07/08/2013||9:00 am -|
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Methods of DeliveryThis course can be delivered via the following learning methods:
OverviewStudents learn the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.
At Course CompletionUpon successful completion of this course, students will be able to: - Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager. - Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown. - Solve the common issues of an SAF-enabled network and CCD. - Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications. - Troubleshoot voice quality issues and issues that are related to media resources.
Pre-RequisitesCisco Interconnecting Cisco® Networking Devices Part 1 (ICND1)
Cisco Interconnecting Cisco® Networking Devices Part 2 (ICND2)
Cisco Introducing Cisco® Voice and Unified Communications Administration v8.0 (ICOMM)