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Upcoming Classes
Don't see dates for this class? Please contact us or request that we add it to our schedule. Methods of DeliveryThis course can be delivered via the following learning methods:OverviewStudents learn the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments.At Course CompletionUpon successful completion of this course, students will be able to: - Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager. - Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown. - Solve the common issues of an SAF-enabled network and CCD. - Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications. - Troubleshoot voice quality issues and issues that are related to media resources.Pre-RequisitesCisco Interconnecting Cisco® Networking Devices Part 1 (ICND1)Cisco Interconnecting Cisco® Networking Devices Part 2 (ICND2) Cisco Introducing Cisco® Voice and Unified Communications Administration v8.0 (ICOMM) |
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