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Upcoming Classes
Don't see dates for this class? Please contact us or request that we add it to our schedule. Methods of DeliveryThis course can be delivered via the following learning methods:OverviewThis three-day instructor led course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.At Course CompletionAfter completing this course, students will be able to: - Perform and troubleshoot an attended installation of the Windows XP operating system. - Perform post installation configuration (user configuration, apply service packs, etc.) - Answer end user questions related to upgrading from a previous version of Windows. - Troubleshoot system startup and user logon problems. - Monitor and analyze system performance. - Monitor, manage, and troubleshoot access to files and folders. - Troubleshoot connecting to local and network print devices. - Configure and troubleshoot hardware devices and drivers. - Configure and troubleshoot storage devices. - Configure and troubleshoot display devices. - Troubleshoot network protocols and services. - Configure and troubleshoot Advanced Configuration and Power Interface (ACPI). - Configure and troubleshoot input and output (I/O) devices. - Configure support for multiple languages or multiple locations. - Troubleshoot security settings and local security policy. - Configure and troubleshoot local user and group accounts. - Troubleshoot the TCP/IP protocol. - Configure and troubleshoot Windows Firewall (ICF) settings. - Troubleshoot name resolution issues. - Configure and troubleshoot remote connections. - Configure and troubleshoot end user systems using remote Desktop and Remote AssistancePre-RequisitesWindows Level 1Basic understanding of Microsoft Office applications, including Internet Explorer Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings |
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